PRIVACY POLICY

Dime Window Cleaning Pty Ltd

ABN: 62 689 029 892
Effective date: 14/07/25
Contact: info@dimewindowcleaning.com.au

1. Introduction

Dime Window Cleaning Pty Ltd (Dime, we, us or our) respects the privacy of our customers and website visitors.

This Privacy Policy explains how we collect, use, store and protect personal information when providing window cleaning, exterior cleaning and related services.

We are committed to handling personal information responsibly and complying with applicable Australian privacy laws.

2. Information We Collect

Depending on how you interact with us, we may collect:

Your name.
Phone number and email address.
Residential or commercial property address.
Information about your property and cleaning requirements.
Photographs you provide for quoting purposes.
Appointment dates, service history and booking preferences.
Quotes, invoices and payment records.
Communications with our team.
Information submitted through our website, advertising forms or social media.

We only seek information reasonably necessary for our business activities.

3. How We Collect Information

We may collect personal information when you:

Request a quote.
Book a cleaning service.
Contact us by phone, email or SMS.
Submit an enquiry through our website.
Complete a Facebook or Instagram advertising form.
Communicate with our team.
Become a customer or request recurring services.

We may also receive information from property managers, real estate agents or other people arranging services on your behalf.

4. How We Use Your Information

We use personal information to:

Respond to enquiries.
Prepare and provide quotes.
Schedule and complete cleaning services.
Contact customers about appointments.
Issue invoices and process payments.
Maintain customer and service records.
Resolve complaints or service issues.
Meet legal, accounting and regulatory obligations.
Send promotional communications where permitted by law.

We do not use personal information for unrelated purposes without an appropriate legal basis.

5. Sharing Personal Information

We may disclose information to trusted service providers where reasonably necessary to operate our business.

These may include:

Customer relationship management and scheduling providers.
Payment processing and accounting providers.
Website hosting and communication providers.
Employees and authorised contractors completing services.
Professional advisers, including accountants and solicitors.
Government authorities where disclosure is required or authorised by law.

We take reasonable steps to limit disclosures to information necessary for the relevant purpose.

6. Business Sale or Transfer

If Dime Window Cleaning proposes to transfer customer bookings or service arrangements to another business, we will consider the privacy rights of affected customers and our existing contractual obligations.

Where customer consent is required, we will seek that consent before disclosing the relevant personal information.

Customers will be informed of the proposed new service provider and the information proposed to be transferred.

We will not treat a customer’s failure to respond as consent unless permitted by applicable law.

This policy does not itself authorise the transfer or sale of existing customer information.

7. Marketing Communications

We may contact customers about our services and promotional offers where permitted by law.

Customers can request to stop receiving marketing communications at any time.

Marketing consent is separate from consent to transfer customer bookings or personal information to another business.

8. Storage and Security

We use reasonable administrative, technical and organisational measures to protect personal information against misuse, loss, unauthorised access, modification and disclosure.

Customer information may be stored using third-party business management, website, communication and accounting systems.

No electronic storage or transmission system can be guaranteed completely secure.

9. Overseas Storage and Service Providers

Some technology providers may store or process information outside Australia.

Where applicable, we take reasonable steps to ensure personal information is handled appropriately and in accordance with our legal obligations.

10. Website Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and measure advertising performance.

Some cookies may be provided by third-party services.

Visitors can manage certain cookie preferences through their browser settings or any consent controls available on our website.

11. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or outdated.

We will respond in accordance with applicable legal requirements.

12. Privacy Complaints

If you have concerns about how your personal information has been handled, please contact us.

Email: info@dimewindowcleaning.com.au

We will review your concerns and respond within a reasonable period.

Where applicable, you may also have the right to complain to the Office of the Australian Information Commissioner.

13. Retention of Information

We retain personal information for as long as reasonably necessary for business operations, customer service, legal obligations, accounting requirements and dispute resolution.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it, unless retention is legally required or permitted.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes to our business practices or legal obligations.

The updated version will be published on our website with a revised effective date.

Changes will not retrospectively authorise disclosures that were not otherwise permitted.

15. Contact Us

For questions about this Privacy Policy or the handling of your personal information, please contact:

Dime Window Cleaning Pty Ltd
ABN: 62 689 029 892
Email: info@dimewindowcleaning.com.au
Phone: 0468319332